Grievance Redressal policy

Grievance Redressal Policy

To ensure that your concerns are addressed and resolved in a timely manner, FSTMD Private Limited (AAGYO) has formulated an escalation matrix as set out below.

Level 1: Registration of your Complaint.

To register your complaint, please refer to the support section of the AAGYO Application. We aim to resolve all your complaints within 10 business days.

Level 2: Escalate to our Customer Support Centre.

Call our customer support centre at +91 8077613894 or sent us the mail on Our customer support aims to resolve all your complaints within 10 business days.

Level 3: Escalate to our Grievance Redressal/Nodal Officer.

In relation to the extant guidelines as prescribed by the Government, the details of our Grievance Redressal/Nodal Officer are set out below:

Name: Mr. Kamlendra Singh Contact Details: +91 9639696568 Email: Working hours: Monday to Friday from 10:00 am to 7:00 pm We aim to resolve your complaint within 10 business days.

Resolution Process

  • We aim to resolve all your concerns and complaints in our level 1 matrix within the said timelines.
  • In the event, your concern remains un-resolved or not resolved to your satisfaction and you wish to escalate your concern to next level, you need to ensure that you have already exhausted the previous level(s).
  • Please note that due to technical or operational reasons there may be delay in resolving your complaint. Further, if the issue/grievance is related to a third party, then the afore-stated timelines may change. The delay/increased timelines may be dependent on the respective third party including but not limited to the clearing house/banks /network providers/regulator. In these cases, we will inform you promptly of such delay and increased timelines.
  • In the event of a refund, you may get an approval for refund instantly, but it may take 3-10 business days for the money to be reflected in your account.